Notifications overview
E-mail and text messages side by side, the five text events and where the SMS and WhatsApp plugin lives, with a link to its full chapter.
AIOBilling tells people about what happens in two ways. E-mail is built in and needs no plugin. Text messages (SMS and WhatsApp) come from one premium plugin, SMS & WhatsApp Notifications, which sends a short message to your clients and to your own team. This chapter is the short overview; the plugin has its own chapter with every setting, the providers, the log and troubleshooting: SMS & WhatsApp Notifications.
At a glance
| SMS & WhatsApp | ||
|---|---|---|
| Comes with | The script | The premium addon notify-sms ($39; included in the Owned package) |
| Set up in | Setup → Mail Settings and Setup → Email Templates, see Settings | Setup → Addon Modules, then Addons → SMS & WhatsApp |
| Provider | Your mail server or SMTP | Twilio, BulkSMSBD, GREEN-API or any HTTP gateway |
The five text events
| Event | To |
|---|---|
| Invoice created | The client |
| Invoice paid | The client |
| Service suspended | The client |
| Support ticket reply | The client, when staff reply |
| New order | Your admin numbers |
Each event has a yes/no switch and an editable text with merge fields such as {client_name}, {invoice_num} and {amount}.
Where things are
- Addons → SMS & WhatsApp in the admin top menu holds the message log and a test sender; its Settings and message texts link opens the provider and text settings.
- In the client area the account menu gets SMS Notifications, where a client sets a mobile number and opts in or out.
- A premium plugin without its addon on the licence refuses to switch on. See The licence key and Plugins and themes.
Good to know
- Sending never stops the work that triggered it. If the provider is down, the invoice is still created or paid and the failure is only written to the log.
- Your provider charges for the messages; AIOBilling does not.
- If messages do not go out, look at the message log first, then Troubleshooting.
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Updated 2026-11-03